Privacy policy
This Privacy Policy describes how Serary Cookware (the "Site", "we", "us", or "our") collects, uses, and shares your personal information when you visit, use our services, or make a purchase from serarycookware.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy. Please read this Privacy Policy carefully. By accessing or using any part of the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described here. If you do not agree with this Privacy Policy, please do not access or use the Services.
Changes to This Privacy Policy
We may update or modify this Privacy Policy from time to time to reflect operational changes, legal requirements, or improvements to our practices. When we make updates, we will post the revised Privacy Policy on the Site and update the “Last updated” date. We may also take any additional steps required under applicable laws to notify you of changes.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected within the last 12 months personal information about you from a variety of sources as described below. The type of information collected depends on how you interact with our Site and Services. In addition to the uses described below, we may use information we collect about you to communicate with you, improve our Services, comply with legal obligations, enforce our policies, and protect the rights, property, and safety of Serary Cookware and our customers.
What Personal Information We Collect
The types of personal information we collect depend on how you interact with our Site and Services. When we use the term “personal information,” we refer to information that identifies, relates to, describes, or could reasonably be associated with you.
Information We Collect Directly from You
Information you directly provide to us may include your contact details such as name, email address, mailing address, and phone number. It may also include order information such as billing address, shipping address, payment confirmation, and purchase details. If you create an account on our Site, we may collect account details including username, password, and other account security information. If you contact customer support, we may collect any information you include in communications with us.
Information We Collect Automatically
When you interact with our Site, we may automatically collect certain information about your device and how you interact with our Services. This information, often referred to as “Usage Data,” may include your IP address, browser type, device information, network connection information, and pages viewed on our Site. We collect this data using cookies, tracking technologies, and similar tools.
Information We Obtain from Third Parties
We may also receive information about you from third-party service providers who support our operations. These may include e-commerce platforms, payment processors, analytics providers, and marketing partners. For example, payment processors may collect and process your payment details to complete transactions. Service providers that host and operate our online store may also process information to help us provide our Services. Any information received from third parties will be handled in accordance with this Privacy Policy. For more information regarding cookies used by Shopify, please see https://www.shopify.com/legal/cookies.
How We Use Your Personal Information
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Providing Products and Services
We use your personal information to provide and fulfill our Services, including processing payments, fulfilling orders, shipping products, managing your account, processing returns or exchanges, and sending you order updates or service notifications. -
Marketing and Advertising
We may use your information to send promotional communications about new products, special offers, or other marketing messages. We may also display advertising on our Site or other platforms based on your browsing behavior and preferences. -
Security and Fraud Prevention
We use personal information to detect, investigate, and prevent fraudulent transactions, unauthorized access, and other potentially harmful activities. If you create an account on our Site, you are responsible for maintaining the confidentiality of your login credentials. -
Improving Our Services
Your information helps us analyze user behavior, improve website functionality, enhance customer experience, and develop new products or services.
Cookies
Like many websites, our Site uses cookies and similar tracking technologies. Cookies help us remember your preferences, improve performance, run analytics, and better understand how visitors interact with our Services. For more information about cookies used by Shopify, please see https://www.shopify.com/legal/cookies. Most web browsers accept cookies automatically, but you can modify your browser settings to reject or delete cookies if you prefer. Please note that disabling cookies may affect certain features of the Site.
How We Disclose Personal Information
We may disclose personal information in certain situations, including to vendors and service providers who assist with website operations, payment processing, shipping, marketing, analytics, and customer support. We may also share information with business or marketing partners for promotional purposes. Additionally, we may disclose personal information when required to comply with applicable laws, enforce our terms of service, protect our rights, or respond to legal requests.
Categories of Personal Information Disclosed in the Past 12 Months
Identifiers such as name, email, and contact details may be shared with service providers, vendors, and affiliates. Customer records such as billing and shipping information may be shared with payment processors and fulfillment partners. Commercial information such as purchase history may be shared with analytics and marketing providers. Internet activity data such as browsing information may be shared with analytics partners. Approximate location information derived from IP addresses may be used to improve service functionality.
Third-Party Websites and Links
Our Site may contain links to third-party websites or services that are not operated by Serary Cookware. If you follow a link to another website, please review their privacy policies and terms. We are not responsible for the privacy practices or content of third-party sites. The inclusion of external links does not imply endorsement unless explicitly stated.
Children’s Data
Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without parental consent, we will delete that information promptly.
Security and Retention of Your Information
We implement reasonable security measures to protect your personal information. However, no internet transmission or storage system can be guaranteed to be completely secure. We retain personal information only as long as necessary to fulfill the purposes described in this policy, including providing services, complying with legal obligations, resolving disputes, and enforcing agreements.
Your Rights
Depending on your location, you may have certain rights regarding your personal information. These rights may include the right to access the personal information we hold about you, request corrections to inaccurate data, request deletion of your personal information, request portability of your data, or withdraw consent for data processing. You may also unsubscribe from marketing communications at any time using the unsubscribe link in our emails. If you wish to exercise any of these rights, you may contact us directly.
Complaints
If you have concerns about how we process your personal information, please contact us. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.
International Users
If you access our Site from outside the United States, please note that your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate. These locations may have different data protection laws than your country of residence.
Contact
If you have questions about this Privacy Policy or wish to exercise your privacy rights, you may contact us using the details below.
Contact Information
Trade Name: Serary Cookware
Email: help@serarycookware.com
Phone: +1 (754) 219-5631
Address: 8403 Porcupine Drive Tobyhanna, PA 18466, United States